We provide the most consistent and complete support when technical issues and ad-hoc needs are documented in writing first. You will receive an automatic confirmation email with a unique ticket number for each new request you submit, and you can expect status updates at least every 2 business days as we work through to resolution. We will schedule a live call with you if/when warranted to gather additional information and to provide live guidance to address your needs.
Ticket Tracker Portal
Your ticket tracker displays all tickets submitted under your account along with their current status. When our support team responds, you can either reply directly within the tracker or continue the conversation via email.
Link to our ticket tracker HERE.
Please select the appropriate link below to access the support ticket for the system you need assistance with—choosing the correct one ensures your request is routed quickly to the right team for faster service.
SPRCHRGR Custom Apps & Integrations
Sage Intacct